1. Introduction
Protecting your personal data is important to us.
This Privacy Policy explains how Ashford & Ivy, operated by Oesterle Planungsbüro der Haustechnik GmbH
(hereinafter referred to as “we,” “us,” or “our”), collects, processes, and uses personal data when you:
visit our website www.ashfordivy.com
use our Shopify online store place an order, or otherwise communicate with us
This Privacy Policy applies to all users of our services, including customers, website visitors, and other individuals who communicate with us.
By using our website, you acknowledge this Privacy Policy. If you do not agree with it, please do not use our services.
2. Collection and Processing of Personal Data
We collect and process personal data only to the extent necessary to provide our services, comply with legal obligations, or protect our legitimate interests.
The type of data collected depends on how you interact with our website and services.
3. What Personal Data We Collect
3.1 Data You Provide Directly
Depending on how you use our services, we may collect the following types of personal data:
Contact information: name, address, phone number, and email address
Order and payment information: billing and shipping addresses and payment confirmations.
Payment data is processed exclusively through secure payment providers.
Account data: username, password (encrypted), and login information
Shopping behavior: viewed products, shopping cart activity, and wishlist activity
Customer support data: the contents of inquiries, emails, or other messages you send to us
Providing certain information is necessary to process orders and provide our services.
Without this information, certain functions may not be available.
3.2 Automatically Collected Data (Cookies and Usage Data)
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser and device information
Operating system
Access times and pages visited
This data may be collected using cookies, pixels, and similar technologies and is used for security, analysis, and optimization of our online store.
3.3 Data from Third Parties
We may also receive personal data from trusted third parties, including:
Shopify Inc. (store operation and hosting)
Payment providers (such as credit card companies and other payment processors)
Shipping and logistics partners
Such data is processed only to the extent necessary for the relevant services and in accordance with applicable data protection laws.
4. Purposes of Data Processing
We use personal data primarily for the following purposes:
Order processing and delivery
Payment processing
Customer communication
Customer support
Marketing and newsletters, where consent has been provided
Security and fraud prevention
Analysis and optimization of our online store
5. Marketing and Advertising
If you have provided your consent, we may use your personal data for:
Newsletters
Product information
Discounts and promotional offers
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our communications or by contacting us directly by email.
6. Cookies
We use cookies and similar technologies to:
Ensure the functionality of our online store
Save user preferences
Conduct statistical analyses
Improve and optimize our website
Further information about Shopify's use of cookies can be found at:
https://www.shopify.com/legal/cookies
You can adjust your cookie preferences through our cookie banner or by changing your browser settings.
7. Sharing Data with Third Parties
We share your personal data with third parties only when necessary, for example:
With payment and shipping service providers
With IT, hosting, and technical service providers
When required by law or by a competent authority
When you have provided your express consent
We do not sell your personal data to third parties.
8. User Content and Reviews
If you publicly post reviews, comments, photographs, or other content on our website, this information may be visible to other users and members of the public.
Please carefully consider what personal information you choose to share publicly.
We are not responsible for personal information that you voluntarily disclose through publicly accessible content.
9. External Websites and Third-Party Links
Our website may contain links to external websites operated by third parties.
We are not responsible for the content, security, or privacy practices of these external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
10. Data Security and Retention
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing data can guarantee complete security.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, or as required by applicable law
11. Your Rights
Depending on the applicable data protection laws, you may have the following rights regarding your personal data:
The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request the deletion of your personal data
The right to request restriction of processing
The right to data portability
The right to withdraw consent previously provided
The right to object to certain types of data processing
To exercise any of these rights, please contact us using the contact details provided below.
12. Complaints
If you have any questions or concerns regarding the processing of your personal data, you may contact us at any time.
You also have the right to lodge a complaint with the competent data protection authority if you believe that your personal data has been processed unlawfully.
13. Company Information
Provider:
Oesterle Planungsbüro der Haustechnik GmbH
Eichwiesstrasse 9
8630 Rüti ZH
Switzerland
Email: info@ashfordivy.com
Phone: +41 44 505 37 24
UID: CHE-108.231.851
CH-ID: CH-020-4001452-9