RETURN & REFUND
Items purchased at the regular price or with a discount can be returned within 30 days of receipt without providing a reason.
After this period, returns are unfortunately no longer possible.
Refunds will be processed within 7 days after we receive and inspect the returned item, using the original payment method.
Return shipping costs are the responsibility of the customer.
Our General Terms and Conditions (GTC) apply.
RETURN SHIPMENT
If you change your mind after receiving your order, you may return the item to us within 30 days of the delivery date.
After this period, returns can unfortunately no longer be accepted.
Please contact us at info@ashfordivy.com before returning your order. We will provide the applicable return address and return instructions.
Returned items must be unworn and unused, with all original tags attached and in their original packaging.
Return shipping costs are the responsibility of the customer.
For hygiene reasons, underwear, socks, boxer shorts, swimwear, and padding products cannot be returned
No restocking fees will be charged.
Email: info@ashfordivy.com
Phone: +41 44 505 37 24
REFUND
Once we have received and inspected your return, we will process your refund within 7 days using the original payment method used for the purchase.
Please note that the refund will only be issued if the returned items are in unused condition, with all original tags attached, and returned in their original packaging.
Once the refund has been processed, it may take a few additional business days for the amount to appear in your account, depending on your payment provider or bank.
If you have any questions regarding your return or refund status, please contact our customer support team at info@ashfordivy.com, and we will be happy to assist you.
STORE VOUCHER/EXCHANGE
If you are not satisfied with your purchase, you may choose a store voucher as an optional alternative to a refund.
Conditions
The item must be unworn, unused, and in its original condition.
The return must include the original packaging and all original tags.
You must contact us within 30 days of receiving the goods.
After successful inspection of the return, you may choose to receive a store voucher equal to the value of the returned goods.
The store voucher can be redeemed flexibly in our online shop.
If you choose the store voucher option, the value of the returned goods will be provided as store credit instead of a refund to the original payment method.
Customers may choose between a refund to the original payment method or an optional store voucher.
DAMAGED OR INCORRECT DELIVERIES
In the event of damaged or incorrectly delivered items, please contact our customer service immediately and provide your order number and a photo of the issue.
After reviewing the case, we will arrange an exchange or replacement if necessary.
ORDER CANCELLATION
Cancellation of your order is possible as long as it has not yet been processed or shipped.
In this case, please contact us by email as soon as possible so that we can review your request and, where possible, arrange the cancellation in time.