Frequently Asked Questions
Welcome to Ashford & Ivy. We are happy to answer your questions. Below you will find answers to frequently asked questions about shipping, returns, and payment.
How long does processing and shipping take?
If you place your order before 12:00 PM, we will begin processing it the same day. Order processing usually takes 1–2 business days. Shipping typically takes 5–7 business days.
How much does shipping cost?
Shipping costs are shown clearly at checkout before you complete your order.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the delivery status of your shipment on our Track Your Order page.
How do I start a return?
Please refer to our Refund Policy for detailed instructions on how to initiate a return.
What should I do if my item is damaged or incorrect?
If your shipment arrives damaged or incorrect, please contact our customer service immediately. Please send us a photo of the issue along with your order number and a short explanation. We will review the matter and arrange a replacement if necessary.
Which payment methods does Ashford & Ivy accept?
We accept the following secure payment methods: Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.
How can I contact customer service?
You can contact us using the details below or through our contact form on the website.
Company Information
Provider:
Oesterle Planungsbüro der Haustechnik GmbH
Eichwiesstrasse 9
8630 Rüti ZH
Switzerland
Note:
This address is used exclusively as a business address.
It is not a retail store. Personal visits or order pickups on site are not possible.
If you have any questions, please contact our customer service by email or phone.
Contact:
Email: info@ashfordivy.com
Phone: +41 44 505 37 24
Commercial Register Information:
UID: CHE-108.231.851
CH-ID: CH-020-4001452-9